Warranty & Returns
At RMSTATOR we sell great products. And great products need to generate great customer satisfaction.This is why we offer RMSTATOR Service+ to all of our customers, one of the best customer satisfaction programs of the industry RMSTATOR Service+has only one rule:
Always keep the customer satisfied
Defective products submitted
before 30 days following buying date
Completely free replacement or refund of any defective RMSTATOR products. If it's our fault, we will take care of it, no questions asked.
Product return submitted
before 90 days following buying date
Replacement or refund of any unopened, unused RMSTATOR products. You only pay for the shipping of the product. If it’s ordered by error, we will take care of it, no questions asked.
between 31 days and 1 year following buying date
Free replacement of any defective RMSTATOR product. You only pay for the shipping of the product. If it’s our fault, we will take care of it, no questions asked.
Conditions to be eligible to RMSTATOR Service+
You must submit your warranty / return case to RMSTATOR BEFORE sending your part to us. Upon the receipt of your request we will:
Ask for a picture of the defective product
If unavailable, we will send you an authorization number for you to return the defective part
Evaluate the part and establish the cause of the defect
Apply appropriate rule of RMSTATOR Service+
The provided return authorization number must be clearly shown on the return box. If not, the return will be refused and the part sent back to you.
The return authorization number is valid for 20 days.
The warranty will be void if the part shows signs of misapplication, rough handling, mistreatment, gear tooth failure or any other alterations.
A $50 fee will apply if returns or warranties are sent to RMSTATOR by Collect shipping.
We will test the returned part for defect. If it is not deemed as faulty, the part will be shipped back to the sender and will be charged the $25 testing fee.
No returns & no warranties on all sensors.